no phone light on modem

Originally everything worked well (wifi, ... Having just had my old Telstra modem replaced with the Gen 2 (Arcadyan), the modem was certainly not ... With direct debit there’s no need to give paying your bill another thought. 4 blue lights on the NBN box but no 'internet' light on the modem. It is still all connected properly--PSTN in wall socket, phone connection in the right port at the back of the modem. If the modem is on, the light should flash green. We have the xfinity bundle with TV, phone, and internet service (with the phone running/operating through the internet modem, an Arris TG1682g that was provided to us upon initially signing up with xfinity). The modem must be plugged directly into the phone line. However, later that night, I noticed that the US light is now orange. Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically. 3. When the "Wi-Fi" LED has a constant green light, the Wi-Fi signal is turned on. When the internet light turns green, you should be able to access the internet. If neither of these options work, please contact Sparklight Support via an alternate phone, or contact your local Sparklight office for assistance. When turn off and back on the dsl light on the router flashes green then turns off. If you have a custom WiFi password that you've forgotten, follow this guide to check your basic WiFi settings. Just give time for about 1 minute when you turn off the modem before turning it on again. Hopefully that fixed the problem. No other Lan connected device is attached. Red lights indicate some type of hardware failure, so you should note and troubleshoot some of the behaviors of your Wi-Fi gateway lights: Confirm the Power, Broadband, and Service lights on your gateway are green. There is activity from devices connected to the coaxial port. Power cycling both the NBN NTD box and the Gateway modem would do the trick but very annoying to have to do that every 3 or 4 hours. No Synchronisation is when the DSL light on your Modem/Router is either OFF or Flashing. I dont' know exactly when it started, but it did not flash in the past. If you have a third party modem, please check the user manual or the manufacturer's website for support information. Contact Technical Support. If you're wireless, there won't be any LAN lights lit up. Step 1: Make sure the phone is plugged into the port on the back of the modem labeled TEL 1/2. Make sure the new phone is a working phone. Disable Compatibility view, upgrade to a newer version, or use a different browser. The power light indicates that your modem is plugged in and working. Make sure all the modem lights are off. It's a … Internet light: The Internet light should be solid. The internet/wifi is working fine but no home phone. If you are having trouble with your Business Voice service, such as a loss of dial tone, try resetting your voice modem. Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines. Internet is still up and running but that light is orange. Anybody know what that means? Choose your hub and the lights you see to find out what these mean and anything you might need to do if you have a problem. Step 1: If not, check the coaxial cable connections at the modem and the wall. Turn off your modem using the ‘Power’ button; Wait 20 Seconds then turn the modem back on; Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) Try to make a call It is not lit. The phone shows that there should be a signal, but when I pick up the phone, there's no dial tone - just some empty noise. On: None. The flickering of the light is synchronized to data traffic. Same problem with the latest telstra Smart Modem. • Locate the default network name (SSID) and password (Preshared Key) on the Modem label. Off (all) Fibre home phone line is not activated. If the cable modem has been moved to a different outlet please contact customer service to relocate the modem. If the basic troubleshooting which is outlined below doesn't get your phone light on your Telstra Gateway to turn green, this would indicate an issue with the account. Reconnect the modem power cable to the power point. If this doesn't get you back online please contact our NBN support team on 1800 834 273, (says 'faults' when prompted. I am using my own Netgear CM1150V modem (which is identified properly on my account.) No Dial Tone. Engineer was out to fix the fault yesterday and have been advised this is now complete. Yes it is working now I have WiFi onto my phone and iPads. This thread is now archived and closed to new comments. Finally replaced the WAN cable linking the NBN NTD box and the modem which seemed to do the trick with all 3 lights on the Gateway Max 2 modem coming up green and all connections working fine. If you now have a dial tone, the problem is with the house wiring. Is the Telephone (Telephone 1 or Telephone 2) LED lit? SEND light is off or flashing: Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. Modem Lights ON But No Internet – HELP [STEPS TO RESOLVE] Posted at 20/06/2016 12:01pm It’s always an unexpected situation when your modem lights are on but you cannot make a fricking connection to the internet, seriously the most painful situation you’re in right now. Hold the reset button on the front in with a pin for 10 seconds. Connecting the modem to a device: Connecting the ethernet cable to the Spectrum modem and then connecting the other end to your device. Resetting the modem won't have any impact on this issue. A week ago the Gateway modem ceased to work at all with no power reaching the unit. The i reconnected everything but the home phone say no line. Recently moved house and was advised internet now up and running. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable). No hold required. Try plugging one of your phones directly into the back of the Internet and telephone modem where it is labeled 'Line 1' or 'TEL 1 / 2' If there's still an issue, contact us ), Need help? Step 2: If the ONLINE LED is lit, go to the next step. Regardless of the specific model, the status LED ring on the front of the modem will function in the same way. Try bypassing any splitters or other devices as they can sometimes cause interference with your DSL signal. DSL: Off The phone cable coming from your DSL modem should plug directly into the wall outlet. Check out our Community Wiki or Support Portal || Looking for a new mobile? NBN sent out a tech and he didn't find any fault on this side. Say “ACTIVATE”. Splitters can become faulty and may need to be replaced. Wait until light turns solid green. If the Tel 1 LED is off, contact Comcast/Xfinity to activate the line or troubleshoot the phone service. If all the lights are flashing on the Internet and telephone modem, it may be picking up some interference from your house phone wiring. Leave the modem and NBN NTD box completely turned off and disconnected for at least 10 minutes. Step 3: If it is lit, go to the next step. 3. Try a new cable if needed. On: None. You may be asked for account login information to configure your modem. Also make sure that the telephone line connected to the modem is not plugged into an extension. Make sure any other phone jackpoints you are using (ie for a phone or SKY decoder) have a broadband filter plugged into them. It should be no more than six feet (approximately three metres) long. I was on the phone for 1.5 hrs today with no luck in getting through and I needed to go out. Seems more like an escalation rather than a connection fault that needs to be raised by technical support. Is the phone plugged directly into the modem? The label can be one of the following: (1) LOS, (2) Internet, or (3) simply no label at all. The power light will turn amber and you will need to run through the modem activation process as if setting it up for the first time. Okay, when you set up the new modem are you plugging the phone cable into the grey dsl port? I talked to customer service (via chat) and they gave me the standard response of "line in use or phone off the hook". When the "Phone" LED has a constant green light, a phone connection is established. Is the Power LED light on the Telephony Modem lit? When you see all modem light indicators NOT ON, I'd like to advise you to check your power source, and make sure you’ve sufficient power supply feeding the modem. If the power light is red, the modem is self-testing its hardware. Device is powered on. Turn off your cable modem and the NBN Connection box (NTD). I've reviewed that thread and responded to it. If this light is flashing , check cables and/or line filters. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, the 'Wi-fi' light remains green. There is no PPP light at all (and thus no phone or ring tone) and the DSL light blinks green every second, on and off. Streaming (Netflix, Stan, Foxtel Now, Binge). Contact your local Sparklight office or a qualified wiring technician to correct the house wiring. Sure Signal not working - no lights ‎13-04-2012 09:24 PM Hi, my sure signal 2 box has been working fine for months until a few days ago when I noticed I had no phone signal and neither light … Fibre home phone line is not activated. It already had the cables attached in the box so I have an adsl filter box which one end goes into my wall socket, it has 2 lines out the other end a black one which is placed in the PSTN black space and a grey one which is plugged into the DSL grey space. Re: optus no phone light on modem No worries, last update on that one is 26th of February, customer to replace telephone cable and test connection. So are you saying that the 2 tech ppl I spoke to should have checked that the service is connected or registered to a specific device....since they sent me 2 new modems shouldn't they know this? This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) This helps to ensure that the session between your ADSL modem and router fully times out. Techs are blaming each other and my problem is unresolved. Are you using a router? Restart your modem. - I checked the label on the back of the modem for my default wifi SSID name and password - I reconnected to the wifi on my phone using that default wifi SSID name and password - I visited 192.168.1.1 on my phone while connected to wifi to access the modem configuration - I entered username admin and password admin It does not appear it has happened with this connection and would mean it will have to be escalated further by the tech support team as it is not a specific modem issue now that there has been 2 tested. As you mentioned you are on an FTTP connection, tech support should be be able to test whether they can see the smart modem mac address connected on the NBN side. Phone Light. 4 days later (the longest period of time we have actually had internet in 2 months since connecting to the NBN), the green phone light has disappeared again and the internet has gone out again. Each of our Sky hub have a number of lights to show if everything's working as it should, there's a problem or if your hub's doing something like updating its software. Check the mains cable is plugged in and the modem is switched on. Verify all cable connections and try resetting the modem. Turn off your modem using the ‘Power’ button; Wait 20 Seconds then turn the modem back on; Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) Try to make a call Check your modem lights. Try bypassing any splitters or other devices as they can sometimes cause interference with your DSL signal. I'm not getting a dial tone when I pick up my phone. With the old modem still being active with the phone and the network connection for broadband working on all devices then I would assume the activation process for the phone service has not pushed the details for the new device/s. A blinking light means you are having difficulty connecting to the internet. Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. If it still doesnt work, its probably faulty and can be replaced under warranty, No luck so I guess I’ll have to phone Telstra . Step 1: If not, check to make sure the modem is plugged in and the outlet has power. Our neighbors were all away for the holiday and we were/are just stuck dead. The router is connected to the modem … Link light went from white to blue to green then once it was green the online light came on in white but then they both went off together straight away, Okay, are the link and online lights both off or are they coloured and if so what colours are they, They are both off now. Why? Do you still have your old modem and if its plugged in does it still work? Dear Lifehacker, My cable modem and router just keep flashing all night, even when I'm not doing anything on the internet. This unusual behavior of LOS light in modem requires immediate attention. Green lights for link and online. We suggest you remove and re-plug the phone cable into the DSL modem and the wall jack to ensure the cable is plugged in securely. How do I fix this? Make sure all phones are on the hook and all cordless phone batteries are charged. So again, on the Gateway modem I have a solid green light for link and a solid green light for online, no phone light and internet not working. No synchronisation. Any help greatly appreciated. We have no backup phone service and interestingly, we've found out that there aren't pay phones in the entire area. POWER: A solid green light indicates the unit is properly connected to power. Also, try plugging the modem into another wall outlet to see if the DSL light comes on. When the light is green, pressing it lets you connect your WPS device to the modem without using the modem’s passkey or SSID. With the modem in this state, our white Telstra router showed a red light on the front (as shown in the third image below). Connected. Restart your modem. Press the ‘Reset’ button and release it immediately. The only other cable attached is the power line. No I just plugged it in and no it’s not working anymore, Okay, neither modem is working when plugged in but the phone is. If they are missing triple check the physical connections between the gateway and your PC. The WiFi is working fine, but sine May there has been no dial tone in the phone. If you have multiple outlets, try the modem connected into each one. Solid Green: A device is connected by Ethernet to the modem. If available, try to plug a working corded phone into different jacks to find out if the problem is isolated to one phone or one jack.

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